Refund Policy

Payments for VoltMira are processed by Paddle, our merchant of record. Refund requests are handled by Paddle on our behalf under the terms below.

14-day right of withdrawal (EU consumers)

If you are a consumer in the European Union, you have the right to withdraw from a subscription within 14 days of your first payment, without giving any reason. Where you have started using the paid features during that period, you accept that the right of withdrawal is limited to the unused portion of the service. To exercise this right, contact us at voltmiraenergy@gmail.com or Paddle support (details on your receipt) within 14 days of purchase.

What is refundable

• First payment within 14 days — full refund on request, no questions asked, provided the account has not been used to generate paid-tier proposals (tracked links, PDF exports with your branding, or team seats).
• Duplicate or accidental charges — refunded in full at any time.
• Service outage attributable to us — pro-rated credit or refund for the affected period, on request, once the outage is confirmed.
• Downgrades and cancellations — you can cancel at any time; access continues to the end of the paid period. Fees already paid for the current period are not refunded outside the 14-day window, unless required by law.

What is not refundable

• Subscription periods that have already elapsed before the request.
• Requests made more than 14 days after the initial payment, except in the cases above.
• Charges disputed after you continued to use the service for the whole billing period without contacting us.

How to request a refund

• Email voltmiraenergy@gmail.com from the address on your account, with your Paddle receipt or transaction ID.
• You can also use the manage-subscription link at the bottom of any Paddle receipt email to contact Paddle support directly.
• We respond within 2 business days. Approved refunds are processed by Paddle and typically appear on the original payment method within 5–10 business days, depending on your bank.

Chargebacks

Please contact us before filing a chargeback with your bank — most disputes can be resolved directly and faster. Filing a chargeback while a refund request is being processed may delay resolution and can result in your account being suspended until the chargeback is closed.

Contact

For any refund question: voltmiraenergy@gmail.com. This policy is in addition to any rights you have under applicable consumer-protection law, which are not limited by this document.